We’re Hiring

Volunteer Enrollment Coordinator

Full Time | 18 Month Contract

Big Brothers Big Sisters of London and Area is seeking a Volunteer Enrollment Coordinator to help ensure volunteers have a fulfilling, valued, and meaningful experience while making a difference in the lives of others.

In this role, you will support the journey of mentoring and non-mentoring volunteers, help recruit new mentors, and contribute to a positive and inclusive volunteer experience that reflects our mission and values.

Responsibilities

• Attend volunteer recruitment fairs, make presentations, and network to inspire individuals to apply as volunteers.
• Collaborate with marketing and communications to develop and implement an annual volunteer recruitment strategy for mentors.
• Engage community organizations, businesses, and other opportunities to recruit mentors based on the needs of youth on our waitlist.
• Cultivate relationships with potential mentors and serve as the primary contact throughout the enrollment process.
• Respond promptly to inquiries from individuals interested in becoming a mentor.
• Assess applicants’ suitability through interviews, home assessments, reference checks, and standard enrollment procedures.
• Ensure a smooth transition from enrollment to the matching process for mentors.
• Develop and implement volunteer recognition efforts that demonstrate appreciation.
• Contribute to strategies that assess volunteer satisfaction and improve the volunteer experience.
• Collaborate with colleagues to support workshops, events, and volunteer engagement opportunities.
• Identify opportunities to engage mentors in other capacities such as donors and non-mentoring volunteers.
• Maintain accurate and detailed volunteer records and use technology to improve systems and processes.

Skills Required

• Meticulous attention to detail and strong administrative skills
• Excellent verbal and written communication skills with a strong customer service focus
• Ability to build strong relationships with volunteers from diverse populations
• Clear and empathetic understanding of the needs and issues of our target population and community
• Effective time management, multitasking, and adaptability to change
• Ability to work independently and collaboratively
• Proficiency in Microsoft products and customer relationship management software

Education, Experience and Other Requirements

• Minimum 2 year college diploma or equivalent, with a focus on social services, social work, or a related field of study
• Experience with values-based, volunteer-driven, not-for-profit organizations
• Police Record Check with Vulnerable Sector Check
• CPR/first aid certification is an asset
• Flexible schedule to meet organizational and stakeholder needs
• Reliable vehicle and valid driver’s license with adequate insurance coverage
• Availability for evening and weekend work as part of a regular rotation or as needed