Client Rights and Responsibilities

Big Brothers Big Sisters of London and Area is committed to providing children & families with a safe, confidential, healthy, and supportive experience.

Clients have the right to:

Be treated with respect and consideration.
Participate in an inclusive environment where they can be themselves.
Have their privacy protected and personal information kept confidential, in accordance with applicable laws and policies.
Receive accurate information about the program, including expectations, processes, and requirements.
Withdraw from the program at any time.
Actively participate in decisions regarding their mentoring match.
Access information about the scope, availability, and limitations of services.
Be informed of any legal reporting requirements related to child safety and protection.
Request access to personal information through the Privacy Officer.
File a complaint regarding concerns related to privacy, confidentiality, safety, or service delivery.

Clients have a responsibility to:

Ask questions to ensure they understand the program and its expectations.
Treat staff and volunteer mentors with respect.
Provide advance notice when cancelling or rescheduling visits.
Report any concerns related to their safety or well-being to their mentoring coordinator or other staff member.
Inform Big Brothers Big Sisters of London and Area of any changes to their circumstances that may affect their participation in the program.

Have questions or concerns?

Our team is here to help. Contact us if you have questions about your rights, responsibilities, or experience with Big Brothers Big Sisters of London and Area.